Home / Business Solutions / AI customer support
AI customer support · 04

Are customers waiting for answers you already have?

We set up an AI assistant that answers common questions 24/7 from your own content, and hands anything tricky to your team with the whole conversation.

24/7 answersHuman hand-offPrivacy-by-design for PIPEDA
fernleafskinstudio.ca
Answers from your contentHuman hand-off ✓Open 24/7
Sample chat for a fictional brand · illustration only
What’s included

What can an AI assistant handle for you?

The repeat questions, bookings and first replies, day and night. Your team keeps the conversations that need a person.

Trained on your content

Answers only from your website, FAQs and policies, and shows where each answer came from.

WebsiteFAQsPolicies
24/7 website chat

A chat on your site that answers in seconds, after hours and on weekends.

WebsiteMobileKeyboard-friendly
Human hand-off

Anything it can’t answer goes to your team with the conversation and a short summary.

EmailSlack / TeamsHelpdesk
Bookings & leads

Books appointments and captures quote requests straight into your calendar or CRM.

BookingQuotesCRM
Inbox triage

Sorts incoming email, drafts replies for common questions and flags what’s urgent.

EmailDraftsPriority
What customers ask

A monthly report on top questions and gaps in your content, so you can fix them.

Top questionsGapsHand-offs
Try it

What would your customers ask it first?

Usually hours, prices and bookings. Pick a sample business and ask; notice what it does when it doesn’t know.

Ask the assistant
Hi! I’m the Northside Physio assistant. Ask me about hours, booking, billing or parking.
Try:
Demo with fictional businesses. Yours would answer only from your approved content.
Your numbers

How much time could it give back?

Time back each month
14hours
About 1.8 working days, from your own estimates.
An estimate from your inputs, not a promise. Real results depend on your questions and content.
Guardrails

What happens when the AI doesn’t know?

It says so and passes the question to a person. It never guesses on prices, health, legal or account details.

STEP 01 Answers from your content

It only uses pages and documents you’ve approved, and shows which one it used.

STEP 02 Says when it doesn’t know

If the answer isn’t in your content, it tells the customer plainly instead of making one up.

STEP 03 Hands it to a person

Your team gets the full conversation and a short summary, so the customer never repeats themselves.

Only your approved content No medical or legal advice Privacy-by-design for PIPEDA/PHIPA Sees only what you approve Chat built to AODA/WCAG standards
How it works

How long does it take to set up?

It depends on how much content we start with and which tools it connects to. You get a clear timeline after the free demo, before any build starts.

01
Gather content

Your site, FAQs, policies and the questions your team answers every day. · First

02
Build & test

We set hand-off rules and test it with real questions before anyone sees it. · Next

03
Launch

Live on your site and inbox, connected to your booking and team tools. · Go live

04
Review & improve

Each month we fill content gaps and tune answers from real conversations. · Ongoing

Plans

How much does an AI assistant cost?

One build fee, then a monthly care plan for hosting, AI usage, updates and tuning. Both are quoted after a free demo.

Chat For a business that wants instant answers on its website.
Custom quotebuild fee quoted after a free review + monthly care plan
  • Website chat trained on your content
  • Hand-off to your team by email
  • Monthly AI usage sized to your volume
  • Monthly questions report
Start with Chat
GrowthAdds bookings & email For teams ready to hand off bookings and email too.
Custom quotebuild fee quoted after a free review + monthly care plan
  • Everything in Chat
  • Booking and quote capture
  • Email inbox triage and draft replies
  • Hand-off to Slack, Teams or your helpdesk
  • Monthly tuning from real conversations
Book a free demo
Custom For multi-location teams, helpdesks and private data.
Quotedbuild fee + care plan, scoped with you
  • CRM and helpdesk integrations
  • Multi-location and English/French
  • Private AI with your internal documents
  • Phone and voice options
Talk to us

Care plan covers hosting, AI usage up to your plan’s limit, updates and tuning. Usage limits and terms are set out in your quote.

FAQ

What else do people ask us?

Short answers to common questions. Each one is marked up so search engines and AI tools can quote it.

It’s set up to answer only from your approved content and to say when it doesn’t know. We test it with real questions before launch and review answers monthly.

Free · No obligation
What could it answer for you tonight?

Book a free demo built on your own website, and see which questions it can take off your team’s plate.